Return and Refund Policy
Order Changes and Cancellations
We understand that plans can change. Here's how you can adjust or cancel your order:
You have a 24-hour window from the time you place your order to request any changes or cancellations. After this period, your order may have started processing, making it challenging to make modifications.
If you decide to cancel within the 24-hour window, don't worry. We'll process your refund within 10 business days.
Returns and Refunds
- Easy Returns: We want you to be happy with your purchase, and if you ever need to return something, we've got you covered.
- 30-Day Return Window: You have 30 days from the delivery date to return unused items in their original packaging.
- Refunds: We'll refund the purchase price for unused items returned within 30 days. But please note, we can't refund items that have been used, worn, or damaged.
- How to Return:
- Email us at [Your Email Address] within 30 days of receiving your order, providing your order number and reason for the return.
- Wait for our team to approve your return.
- Send the item back in its original packaging and unused condition. Don't forget to include your order number and shipping name.
- You'll cover the return shipping costs unless the item was damaged upon receipt.
- Refund Process
- We'll inspect your return within 10 business days.
- Once approved, we'll process the refund, which may take up to 40 business days.
- Currency and Fees:
- All refunds are in U.S. Dollars ($USD), like the original purchase.
- You're responsible for any fees related to foreign currency transactions or exchange rates.
Product Safety and Your Well-being
We take your safety seriously and want you to enjoy our products responsibly. Here's what you need to know:
Always follow the usage instructions and safety tips provided with your product, along with any resources available on our website. These guidelines are there to ensure your safety and product satisfaction.
Using our products safely is important. Failure to follow safety instructions may lead to damage or injury. In such cases, refunds or replacements will be considered on a case-by-case basis.
If you ever experience discomfort while using our products, please stop using them immediately. Contact us at main@moeflavor.com, and we'll address your concerns and questions promptly.